financial difficulties support

Contact us to discuss financial difficulties support options if you are a Thorn Business Finance or thornmoney customer whose business is negatively affected by global or local challenges such as the COVID-19 pandemic, natural disasters and more.

we’re with you in every step

We want to give businesses a fair chance at success during these uncertain times. For both Thorn Business Finance and thornmoney customers whose business is negatively affected, please get in contact so we can discuss your assistance options during times of hardship.

How to reach us

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Call us on 1800 975 075 9am – 5pm AEST/AEDT weekdays

frequently asked questions

What are business financial difficulties?
Financial difficulties happen when your business is unable to fulfil your financial obligations for a course of time.
What can cause financial difficulties?
Financial difficulties derive from various factors such as natural disasters, pandemics, significant changes in business occurrence, or major changes in your circumstances (sickness, injury etc).
What should I do if I can’t meet my repayments?
Our friendly team welcomes the opportunity to assist in finding a solution for you. Get in touch with us on 1300 244 032. We are here to help!
I want to close/sell my business or sell my asset. What do I do?
Each of our customer’s situations is unique so we will need to discuss this with you. Call us on 1800 975 075 or email us at customerservice@thorn.money and we can explore your options.
What are my rights under the Privacy Act in relation to credit-related information, my data, complaints and disputes?
Thornmoney customer’s rights can be found detailed in our Privacy Policy.
Thorn Business Finance customer rights are covered by Thorn Australia Pty Ltd Privacy and Credit Reporting policy.
How do I make a complaint?
We are committed to resolve complaints fairly. Thornmoney customers should email any complaint to team@thorn.money.
For Thorn Business Finance customers all complaints should be emailed to dispute@thorn.com.au.
You should refer to the applicable privacy terms for details of which external organisations you can refer to, should you feel our handling of your complaint has been unsatisfactory.

other business support available

The government and each state are providing financial assistance so to get help click below to find information, grants, registrations and more all aimed at keeping businesses in business and Australians in jobs

Visit business.gov.au