frequently asked questions
Find the answers to the frequently asked questions about thornmoney, so that you can use our business finance solutions to fund and expand your business.
What are the small business loan options that thornmoney offers?
Thornmoney offers Line of Credit and Asset Finance, which grant you flexible ways to fund and expand your business.
How can I get a statement?
You can call our friendly customer service team on 1800 623 611 or email us at [email protected].
How do I find out what’s going on with my application?
Our customer service team is available Mon – Friday AEST from 9 am to 5 pm. You can chat with us online, or arrange a call-back with one of our sales specialists via our Contact Us page.
How do I update my contact details?
Simply get in touch and we can update your details accordingly! Call us on 1800 623 611 or email us at [email protected].
I’ve changed my banking details and need a new direct debit form. What’s the quickest way I can update this?
We can issue a new form to you and update this right away! Call us on 1800 623 611 or email us at [email protected].
What is the difference between a loan and a rental?
With a loan, you are repaying the balance/principal and interest, whilst with a rental, you are leasing the equipment. With a loan, you own the equipment and we have a lien over it, whereas with a rental, we own the equipment and you have options to purchase, return or upgrade the equipment at the end of the term.
