frequently asked questions
Find the answers to the frequently asked questions about thornmoney, so that you can use our business finance solutions to fund and expand your business.
How can I get a statement?
You can call our friendly customer service team on 1800 623 611 or email us at firstname.lastname@example.org.
How do I find out what’s going on with my application?
Our customer service team is available Mon – Friday AEST from 9 am to 5 pm. You can chat with us online, or arrange a call-back with one of our sales specialists via our Contact Us page.
How do I update my contact details?
Simply get in touch and we can update your details accordingly! Call us on 1800 623 611 or email us at email@example.com.
I’ve changed my banking details and need a new direct debit form. What’s the quickest way I can update this?
We can issue a new form to you and update this right away! Call us on 1800 623 611 or email us at firstname.lastname@example.org.
What is the difference between a loan and a rental?
With a loan, you are repaying the balance/principal and interest, whilst with a rental, you are leasing the equipment. With a loan, you own the equipment and we have a lien over it, whereas with a rental, we own the equipment and you have options to purchase, return or upgrade the equipment at the end of the term.